jolibet Privacy Policy

1 Introduction

jolibet ("jolibet," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jolibet platform at jolibet.one. This Privacy Policy describes how jolibet collects, processes, stores, shares, and protects your personal information in connection with your use of our website, mobile platform, and related services (collectively, the "jolibet Platform").

This Privacy Policy applies to all registered players, visitors, and any individual who interacts with the jolibet Platform in any capacity. It should be read alongside jolibet's Terms & Conditions, which are incorporated herein by reference.

By registering for a jolibet account or continuing to use the jolibet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the jolibet Platform.

jolibet operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements. We take our obligations as a data controller seriously and have implemented appropriate technical and organisational measures to safeguard your personal information at all times.

2 Data We Collect

jolibet collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are at least 21 years of age)
• Nationality and country of residence
• Residential address, including barangay, city or municipality, and province
• Email address and mobile number

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
• Proof of address documents (e.g., utility bills, bank statements, barangay certificates)
• Proof of payment method ownership where required for KYC compliance

2.3 Financial Information

• Payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details)
• Transaction history, including deposits, withdrawals, and bonus credits
• Account balance information

2.4 Gaming Activity Data

• Betting history, game session data, and wagering patterns
• Game preferences and platform usage behaviour
• Responsible gaming tool settings and self-exclusion status

2.5 Technical and Device Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session timestamps, login history, and platform interaction logs
• Cookie identifiers and similar tracking technology data (see Section 7)

2.6 Communications Data

• Records of your communications with jolibet's customer support team via live chat or email
• Feedback, survey responses, and promotional opt-in preferences

3 How We Collect Data

jolibet collects your personal data through the following means:

• Directly from you — when you register for a jolibet account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically — when you access and use the jolibet Platform, we automatically collect technical and device data through cookies, web beacons, and similar tracking technologies embedded in our platform.
• From third parties — we may receive data about you from identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention agencies, and PAGCOR or other regulatory bodies where required by law.

4 How We Use Your Data

jolibet uses your personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which we process your data:

jolibet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

5 Legal Basis for Processing

jolibet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you as a registered jolibet player, including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations under Republic Act No. 9160 (as amended), and age verification requirements.
• Legitimate interest: Processing is necessary for jolibet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided that such interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending you marketing communications or promotional offers — jolibet will seek your explicit consent. You may withdraw your consent at any time by updating your communication preferences within your account settings or by contacting our support team.

6 Data Sharing and Disclosure

jolibet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

jolibet engages trusted third-party service providers to assist in operating the jolibet Platform. These include identity verification providers, payment processors (including GCash, PayMaya, BPI, BDO, and Metrobank), cloud hosting providers, customer support platform providers, and analytics service providers. All service providers are contractually bound to process your data only on jolibet's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

jolibet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required to do so by law, court order, or regulatory directive. jolibet will notify you of any such disclosure where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jolibet's business, your personal data may be transferred to the relevant successor entity as part of that transaction. jolibet will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

7 Cookies & Tracking Technologies

jolibet uses cookies and similar tracking technologies to enhance your experience on the jolibet Platform, maintain your session, and collect analytical data about platform usage. The types of cookies we use include:

• Strictly necessary cookies: Essential for the jolibet Platform to function correctly. These cookies enable core features such as account login, session management, and security. They cannot be disabled.
• Functional cookies: Allow the jolibet Platform to remember your preferences and settings, such as your preferred language and responsible gaming tool configurations.
• Analytical cookies: Help jolibet understand how players interact with the platform by collecting aggregated, anonymised usage data. This information is used to improve the jolibet Platform and player experience.
• Marketing cookies: Used to deliver relevant promotional content and offers to you based on your interests and platform activity. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jolibet Platform. For strictly necessary cookies, no opt-out is available as they are essential to platform operation.

8 Data Retention

jolibet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under Philippine law.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Gaming activity data: Retained for the duration of your account and for a period of three (3) years following account closure.
• Communications data: Retained for a period of two (2) years from the date of the communication, unless a longer retention period is required for the resolution of a dispute or legal claim.
• Technical and device data: Retained for a period of twelve (12) months from collection, unless required for longer for security or fraud investigation purposes.

Upon expiry of the applicable retention period, jolibet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9 Data Security

jolibet takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jolibet Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting access to personal data to authorised jolibet personnel on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent third-party security specialists
• Multi-factor authentication requirements for access to jolibet's internal systems
• Comprehensive staff training on data protection obligations and information security best practices
• An incident response plan for the prompt detection, containment, and notification of any personal data breach

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jolibet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

While jolibet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your jolibet account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10 Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by jolibet:

• Right to be informed: You have the right to be informed about how jolibet collects, uses, and processes your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data jolibet holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data jolibet holds about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jolibet's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data where jolibet relies on legitimate interest as the legal basis for processing.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where jolibet processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jolibet has processed your personal data in violation of the Data Privacy Act of 2012.

11 Children's Privacy

The jolibet Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine law and PAGCOR regulations. jolibet does not knowingly collect personal data from individuals under the age of 21.

If jolibet becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited in accordance with jolibet's Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on the jolibet Platform, please contact our support team immediately so that we can take appropriate action.

12 Third-Party Links

The jolibet Platform may contain references to third-party services, such as payment processors and identity verification providers, that operate their own websites and privacy policies. jolibet is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the jolibet Platform.

jolibet does not endorse or make any representations about third-party services, and the inclusion of any reference to a third-party service on the jolibet Platform does not imply any affiliation, sponsorship, or endorsement by jolibet.

13 Changes to This Privacy Policy

jolibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The date of the most recent revision will always be displayed at the top of this page.

When material changes are made to this Privacy Policy, jolibet will notify registered players via email or through a prominent notice on the jolibet Platform prior to the changes taking effect. Your continued use of the jolibet Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jolibet is protecting your personal data.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jolibet's data processing practices, please contact our data protection team. Our support team is available 24 hours a day, 7 days a week via live chat on the jolibet Platform.

You may also reach our data protection team by email. Our support email address is displayed as plain text in the footer of this page. Please note that email addresses on this site are provided for reference only and are not clickable links.

For formal data subject requests or complaints, please clearly state the nature of your request and include your registered account email address so that we can verify your identity and respond appropriately. jolibet aims to acknowledge all formal data subject requests within five (5) business days and to resolve them within thirty (30) days, in accordance with the Data Privacy Act of 2012.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with jolibet's response to your data privacy concern.